1. Information We Collect
1.1 Information You Provide
Account Information
- Username, email address, password (encrypted)
- State/location (for regional compliance)
User Content
- Book files you upload (PDF, TXT, EPUB, MOBI, AZW, AZW3)
- Book titles and metadata you provide
- Custom book covers you upload
Payment Information
- Processed by Stripe and Apple In-App Purchases
- We do not store credit card numbers
- We store subscription status and billing history
1.2 Information Collected Automatically
Usage Data
- Listening history and progress
- Play counts and session duration
- Books accessed and when
- Feature usage patterns
Device Information
- Device type and model, operating system, unique device identifiers
- App version
Technical Data
- IP address, time zone
- App crash reports and diagnostics
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Create and manage your account, process audiobooks, and enable playback
- Personalize Experience: Track listening progress, recommend content, and save preferences
- Process Payments: Handle subscriptions via Stripe or Apple In-App Purchases
- Improve Our App: Analyze usage, fix bugs, and develop new features
- Communicate: Send service updates, respond to inquiries, and provide support
- Security: Detect fraud, secure accounts, and protect against unauthorized access
- Legal Compliance: Meet legal obligations and enforce our terms
3. How We Share Your Information
We do not sell your personal information.
3.1 Service Providers
- Stripe: payment processing
- Apple: In-App Purchase processing
- Cloud providers: data storage and hosting
- Text-to-speech services: audio generation (book content only)
3.2 Legal Requirements
We may disclose information if required by law, court order, or to comply with legal processes, protect our rights and property, investigate fraud or security issues, or protect user safety.
3.3 Business Transfers
If Narrafied is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.
4. Data Storage and Security
4.1 Storage
Your data is stored on secure servers. Book files are encrypted in transit and at rest. We use HTTPS for all communications.
4.2 Security Measures
- Industry-standard encryption (TLS/SSL)
- Secure password hashing
- Regular security audits
- Access controls and monitoring
4.3 Retention
- Active accounts: retained while your account is active
- Deleted accounts: data retained for 90 days for restoration, then permanently deleted
- Usage analytics: retained in anonymized form for service improvement
5. Your Rights and Choices
5.1 Account Management
- Access: view your profile and data in the app
- Update: modify your account information
- Deactivate: temporarily suspend your account (data preserved)
- Delete: permanently delete your account and data
5.2 Data Portability
Contact us to request a copy of your personal data.
5.3 Marketing Communications
We do not send marketing emails without consent. You can opt out via app settings.
5.4 Do Not Track
We do not currently respond to “Do Not Track” browser signals.
6. Children's Privacy
Narrafied is not intended for children under 13. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it promptly.
7. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies.
8. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell data)
- Non-discrimination for exercising privacy rights
To exercise these rights, contact us at privacy@narrafied.com.
9. International Users (GDPR)
If you are in the EEA, you have rights including access, rectification, erasure, restriction, data portability, and objection.
Legal Basis for Processing: Contract performance (providing services), legitimate interests (improving the app), consent (where required), and legal obligations.
10. Changes to This Policy
We may update this Privacy Policy. We will notify you of material changes by posting the new policy in the app, updating the “Last Updated” date, and sending a notification for significant changes.
11. Contact Us
Email (Privacy): privacy@narrafied.com
Email (Support): support@narrafied.com
Address: Narrafied, 548 Market St #12345, San Francisco, CA 94104, USA